7-day return on unopened products
If a product is still sealed and unused, you can return it within 7 days of delivery. Skincare is a hygiene product, so once a seal is broken we cannot take it back — this protects every customer, including you.
We replace, free of charge, when
- The item arrived broken, leaking or crushed.
- We sent the wrong product or the wrong size.
- The expiry date is under three months from the delivery date.
How to claim
- Record a short video while opening the parcel — this is the fastest proof for a damage claim.
- Send the video and your order number to us on WhatsApp within 48 hours of delivery.
- We confirm the claim and arrange a pickup or a replacement dispatch.
What we cannot accept
Opened or used products, items without their original box, and claims made more than 7 days after delivery. A product not suiting your skin is not a defect — patch test first, and message us before ordering if you are unsure which product fits your skin type.